For all boarding reservations, we require a card on file to secure a bedroom. The card on file will not be charged unless a cancellation/reschedule is done without proper notice.
Yepes Animal Hotel requires a 3 day (72 hours) cancellation notice for all non-holiday boarding reservations. Failure to properly cancel will result in a fee equal to 1 night stay of the lodging package you reserved.
Our cancellation policy during HOLIDAY BOARDING is 5 days. Failure do so will result in a cancellation fee equal to a 3-night stay of the lodging package reserved.
During peak season, we completely book up and have a waiting list. It is imperative that proper cancellation polices are followed so that any client who is on the waiting list can be accommodated. We appreciate your understanding and respecting our policies!