Yepes Animal Hotel requires a 2 day cancellation notice for all non-holiday boarding reservations. Failure to properly cancel can result in a fee equal to 2 nights' stay of the lodging package you reserved.
Our cancellation policy during HOLIDAY BOARDING is 5 days. Failure do so will result in a non refunded deposit equal to a 3-night stay of the lodging package reserved.
For major holidays we require a deposit equal to 3 nights of their boarding reservation, or their total stay if less. If your plans change and you need to cancel please notify us at least 5 days before and we will happily refund you the total amount.
During Thanksgiving and Christmas holidays, we completely book up and have a waiting list. It is imperative that proper cancellation polices are followed so that any client who is on the waiting list can be accommodated. We appreciate your understanding and respecting our policies!